Frequently Asked Questions

Check in is from 3pm. Early check in can be requested for a small fee but is not guaranteed.

Check out is until 11am. Late check out can be requested for a small fee but is not guaranteed.

We have a number of initiatives we’ve implemented to keep hotel guests and staff safe. Learn about our StaySafe at Sarova programme.

At Sarova Hotels, we’re changing the way we host meetings and events to keep our staff, delegates and guests safe. Take a look at some of our initiatives on our Safe Meetings Policy.

As The Abbey is currently in Tier 3 of the Local Restriction Tiers, the restaurant and bar is closed. Dining is offered via room service to the bedroom.

We are temporarily not serving Afternoon Tea at The Abbey.

Yes. We can provide maps for walks in the Malvern Hills, and we have our own Online Malvern Hills Guide. We can also arrange a packed lunch for your walk.

The Abbey has a large car park that is free for guests and visitors. Luggage can be dropped off at reception before parking.

Dogs and small caged animals are allowed in some bedrooms on the ground floor for £15 per night; please request this when making a booking. Only service animals are allowed indoors in public areas or where food is served.

Flexible reservations must be cancelled or amended no later than 12pm, the day before your scheduled arrival date to avoid a penalty charge of the first nights rate.

Prepaid reservations require a 100% non-refundable deposit at the time of booking and cannot be amended or cancelled once the reservation is confirmed. Credit cards will be charged for the full amount of your stay within 24hrs after making your reservation. You must be able to show the credit card used for the deposit at check-in, otherwise you must be able to provide an official form of photo I.D. or provide an alternate method of payment.

To amend or cancel a reservation, please contact the hotel on 01684 892332 as Terms and Conditions can vary.

Some of our rooms can accommodate two adults and up to two children on a sofa bed, folding bed or travel cot. Please request this when making a booking.

Yes. The Abbey hosts many Christmas events every year, including Christmas Parties, Festive Lunches and Dinners, Christmas Afternoon Tea, Christmas Residential Packages, and New Year’s Eve events. For more information on Christmas at The Abbey, call us on 01684 892332.

Yes. The Abbey Hotel is part of the Sarova Hotels group which offers the Sarova Select Loyalty Programme. As a Sarova Select member you will receive 10% off our Best Available Rates, 5% off our Advanced Purchase Rate and many more rewards. Visit www.sarova.com/sarovaselect to find out more.

Call our reception team as soon as possible to let us know. We will do our best to return any lost property as soon as possible.

Yes. Two rooms at The Abbey are adapted for guests with disabilities. Public areas, the restaurant, bar and all meeting rooms except the Elgar Suite are step free. We also offer two parking spaces for Blue Badge holders, have an accessible public toilet, and lift access to all floors. Click here for full details of our accessible facilities.

Yes. Menus detailing allergens are available on request. Please advise the waiting staff of any food allergies.

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