Our Reviews

Rated 4.5/5 based on reviews from all travellers.
"Excellent romantic hotel. Close to the city center with easily acessible parking."
4.5
Excellent
TrustYou

Good to know

Reasonably accessible by car
Great shopping
Good restaurants & bars in the area
Affordable parking


Excellent Business HotelTop 1% in city Excellent Romantic HotelTop 1% in city

Service
94/100
2385 reviews
"Fantastic service" Service at the restaurant and bar are great, and reception is efficient.Room service is perfect.Smooth booking process.Hotel security is ok.

Location
94/100
1278 reviews
"Great location" Parking is good and affordable.Centrally located, near restaurants, bars, and shopping.Reasonably accessible by car.

Breakfast
88/100
1345 reviews
"Tasty breakfast"

Cleanliness
84/100
802 reviews
"Clean" Clean hotel facilities.Dining area is relatively clean.

Room
79/100
2447 reviews
"Great room" Bathrooms are not great, but moderately clean.Older, poorly maintained rooms with subpar kitchenettes and furniture.Shower can be a problem.Poor quality minibars and A/C.

WiFi
78/100
128 reviews
"Good internet service" Average wifi quality.

Sustainability
36/100
8 reviews
"Sustainability could be improved" Waste reduction efforts could use more attention.

Wellness Area
22/100
17 reviews
"Wellness & sports facilities could be improved"

verified-reviews
4/5Friendly staff
Reviewed on 22nd April 2024
Pretty gardens and helpful staff. Rooms were quiet.

4/5Good value for money
Reviewed on 22nd April 2024
Overall the hotel is good place to stay, ideally situated in the town centre. Things a little dated inside but the main thing is I had a good night's sleep throughout my stay and the breakfast was good.

5/5Mr
Reviewed on 22nd April 2024
Am very comfortable traditional hotel

5/5a gem of a hotel in a beautiful and unique setting
Reviewed on 22nd April 2024
A wonderful stay in a unique hotel with pleasant, helpful and cheerful staff. The hotel has not been "modernised" in the bland, characterless style of so many counterparts. It retains all the charm and opulence of an Edwardian hotel, set alongside a former mediaeval abbey., one of the few in England left partially intact by Henry VIII. The bar felt cosy, the restaurant simple yet elegant, and our room was excellent. Good coffee and tea facilities, a mini fridge, bottled spring water and large TV were all provided. We were on the 3rd floor, reached via a magnificent staircase or lift. The restaurant food was tasty and well presented. A complimentary bottle of wine was given to us on our arrival. breakfast was excellent, a buffet style hot English, a variety of fruit compotes with yoghurts or a continental alternative were avaiable; or a blend of all three, if you were inclined to. As already alluded to, the staff were all very friendly and helpful and obviously pleased to work there. I would heartily recommend The Abbey Hotel to anyone looking for a comfortable and memorable stay while exploring the delights of hilly Malvern.

4/5Mr, John W.
Reviewed on 22nd April 2024
Your reply to a request about EV charging should mention it is considerably off site in a public carpark. Otherwise nice central position etc…

4/5Nice hotel
Reviewed on 22nd April 2024
Lovely hotel friendly staff, great they allow dogs to definitely will be back Amazing service Lovely room very clean and lovely view Great location for walking the hills and to the town Had lunch and breakfast very nice Not a great selection of beer cheap carlesberg and cheap wine and expensive

5/5Great Base!
Reviewed on 22nd April 2024
Just excellent in every way!

5/5Mrs
Reviewed on 22nd April 2024
The food was delicious and there was always a member of staff around to help

5/5We really enjoyed our dance break. Good Hotel and nice location.
Reviewed on 22nd April 2024
We enjoyed a 2 night break, with ballroom & sequence dancing in the evenings

5/5Excellent Hotel
Reviewed on 21st April 2024
Outstanding service and hospitality.

5/5"Spring Oasis"
Reviewed on 21st April 2024
Staying at The Abbey Hotel enables us to capture the essence of Malvern. Fantastic location & a warm welcome from all staff. Thank you. Excellent breakfast Very professional service

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