Our Reviews

Rated 4.5/5 based on reviews from all travellers.
"Excellent romantic hotel. Close to the city center with easily acessible parking."
4.5
Excellent
TrustYou

Good to know

Room service is perfect
Professional service
Good bar service
Good restaurant service


Excellent Business HotelTop 1% in city Excellent Romantic HotelTop 1% in city

Location
94/100
1214 reviews
"Great location" Parking is good and affordable.Central location with great sightseeing, dining out and shopping.Reasonably accessible by car.

Service
93/100
2272 reviews
"Fantastic service" Great reception, waitstaff, and management.Room service is perfect.Smooth booking process.Hotel security is ok.

Breakfast
88/100
1287 reviews
"Tasty breakfast"

Cleanliness
83/100
758 reviews
"Clean" Tidy rooms and acceptably clean dining area.Bathroom is relatively clean.

WiFi
82/100
121 reviews
"Good internet service" Average wifi quality.

Room
78/100
2331 reviews
"Great room" Bathrooms aren't perfect, but okay size and clean enough.Older, poorly maintained rooms with subpar kitchenettes and furniture.Shower can be a problem.

Sustainability
36/100
8 reviews
"Sustainability could be improved" Waste reduction efforts could use more attention.

Wellness Area
22/100
17 reviews
"Wellness & sports facilities could be improved"

verified-reviews
5/5Ingrid D.
Reviewed on 13th March 2024
Friendly welcome, warm comfortable room, super soft mattress, excellent breakfast choices.

5/5Mother's Day Weekend Break
Reviewed on 12th March 2024
We've stayed here many times as we like the hotel and the town; The only thing that marred this stay was the noise coming from a large party; we were in Room 114 near where the party was being held and we had a disturbed night right up to 3:30 in the morning; I think we should have been warned there was a large party that Saturday night when I booked (other hotels do this); We've never seen the hotel quite so busy but that didn't prevent the staff from being very efficient especially at breakfast. Very efficient Noisy from the party on Saturday night; I think we should have alerted to the fact there would be a party that night when I booked in; Fantastic location with lovely views across the countryside We had afternoon tea when we arrived on the Saturday, it was very good and so was breakfast Very clean throughout the hotel Just very busy, could have done with another helping out when I was queuing to be served (only one on the bar); another guest in front of me suggested the barman request help

5/5Excellent
Reviewed on 11th March 2024
All the staff were very helpful and polite . Comfortable room and lovely surroundings. The food was also excellent. Would definitely recommend

2/5Could be so much better
Reviewed on 11th March 2024
From the outside the hotel looks great. Reception were nice enough and helpful. The room looked really good at first glance and I was impressed with the space. However, the room had clearly recently been painted with gloss as I could smell it and the windows were now impossible to shut. If I had tried any harder I think the window would have broke. The most disappointing aspect of the hotel is the food, it is not good value for money as it is average quality at best. I am almost certain everything I ate was zapped in the microwave before it was served, for my evening meal. I had desert in the hope that couldn't be that bad, but I was wrong. The brownie was more like a sponge cake that had been nuked in a microwave. I am grateful my company paid £30 for my meal, but still regret forking out the extra £17 to settle the balance. As for breakfast I hoped that the evening before was a blip, but it was not. The breakfast was dry and not very enjoyable, I was surprised as the restaurant was busy so could not work out how the food tasted as though it had been sat under the heat lamp, untouched, for 2 hours. Unfortunately I have to stay at the hotel again in April, for three nights, as my booking is none refundable. Whilst I look forward to the room, providing it is the same quality, I am certain I will avoid wasting any money on the food, at the very least my own. I will certainly be advising my colleagues to look at the other options for hotels when staying in Malvern. Couldn't fault it. If only all hotels made it this simple. If only I could shut the windows fully Did not feel fresh and am certain it is microwaved before serving.

2/5Health and safety
Reviewed on 11th March 2024
You have dangerous signage which could lead guests to dead ends In the event of a fire. Insufficient direction lineage. No directions to the single SLOW lift. Shower control useless . Not used Not used Where else in a small town Good No comment necessary Far too expensive for cheap items supplied. Service good.

5/5
Reviewed on 11th March 2024
Great location with great staff

5/5Lovely hotel, friendly staff and spacious rooms.
Reviewed on 11th March 2024
We couldn’t fault our stay whatsoever, the hotel is beautiful. Breakfast was one of the best we’ve had and dinner was just as good. Room was so spacious, Nespresso machine is a nice touch. Would definitely return again in the future. Guinness wasn’t poured correctly however this was minor, otherwise great.

5/5
Reviewed on 11th March 2024
Wifi required due to limited 4G data. No issues. All staff provided excellent service This stay nice room, a little noisy by road and front of hotel Good location for work and town I always eat my evening meal at the hotel, this time in the bar, food is always excellent. The only thing not available is an omelette for breakfast. Room and hotel very clean Excellent bar staff even though bar very busy.

4/5Mrs
Reviewed on 11th March 2024
Fabulous room , very clean and all amenities were in good working order. Excellent food and choices. No enough selection of decent lagers.

5/5Mr Chris S.
Reviewed on 11th March 2024
Excellent venue. Reception was good, bar service and staff good. Food and service was very good, rooms were very clean and well services. Overall a very good experience, in fact one of the best hotels visited for many years. All staff should be congratulated .

4/5Weekend stay
Reviewed on 11th March 2024
Overall, good experience. The sofa beds uncomfortable, dated furniture. No toilet brush in the bathroom, leaking shower.

5/5Perfect
Reviewed on 10th March 2024
Fantastic one night stay . A very relaxing atmosphere with friendly staff. The room was enormous and peaceful at night. Food and drinks were both tasty. Situated in the town centre with parking. Will definitely be back for a longer stay.

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