Our Reviews
Rated 4.5/5 based on reviews from all travellers.
"Excellent romantic hotel. Close to the city center with easily acessible parking."
Good to know
Room service is perfectProfessional service
Good bar service
Good restaurant service
Excellent Business HotelTop 1% in city Excellent Romantic HotelTop 1% in city
Location
94/100
1214 reviewsService
93/100
2272 reviewsBreakfast
88/100
1287 reviewsCleanliness
83/100
758 reviewsWiFi
82/100
121 reviewsRoom
78/100
2331 reviewsSustainability
36/100
8 reviewsWellness Area
22/100
17 reviews5/5Ingrid D.
Reviewed on 13th March 2024Friendly welcome, warm comfortable room, super soft mattress, excellent breakfast choices.
5/5Mother's Day Weekend Break
Reviewed on 12th March 2024We've stayed here many times as we like the hotel and the town;
The only thing that marred this stay was the noise coming from a large party; we were in Room 114 near where the party was being held and we had a disturbed night right up to 3:30 in the morning;
I think we should have been warned there was a large party that Saturday night when I booked (other hotels do this);
We've never seen the hotel quite so busy but that didn't prevent the staff from being very efficient especially at breakfast.
Very efficient
Noisy from the party on Saturday night;
I think we should have alerted to the fact there would be a party that night when I booked in;
Fantastic location with lovely views across the countryside
We had afternoon tea when we arrived on the Saturday, it was very good and so was breakfast
Very clean throughout the hotel
Just very busy, could have done with another helping out when I was queuing to be served (only one on the bar); another guest in front of me suggested the barman request help
5/5Excellent
Reviewed on 11th March 2024All the staff were very helpful and polite . Comfortable room and lovely surroundings. The food was also excellent.
Would definitely recommend
2/5Could be so much better
Reviewed on 11th March 2024From the outside the hotel looks great. Reception were nice enough and helpful. The room looked really good at first glance and I was impressed with the space. However, the room had clearly recently been painted with gloss as I could smell it and the windows were now impossible to shut. If I had tried any harder I think the window would have broke.
The most disappointing aspect of the hotel is the food, it is not good value for money as it is average quality at best. I am almost certain everything I ate was zapped in the microwave before it was served, for my evening meal. I had desert in the hope that couldn't be that bad, but I was wrong. The brownie was more like a sponge cake that had been nuked in a microwave. I am grateful my company paid £30 for my meal, but still regret forking out the extra £17 to settle the balance. As for breakfast I hoped that the evening before was a blip, but it was not. The breakfast was dry and not very enjoyable, I was surprised as the restaurant was busy so could not work out how the food tasted as though it had been sat under the heat lamp, untouched, for 2 hours.
Unfortunately I have to stay at the hotel again in April, for three nights, as my booking is none refundable. Whilst I look forward to the room, providing it is the same quality, I am certain I will avoid wasting any money on the food, at the very least my own. I will certainly be advising my colleagues to look at the other options for hotels when staying in Malvern.
Couldn't fault it. If only all hotels made it this simple.
If only I could shut the windows fully
Did not feel fresh and am certain it is microwaved before serving.
2/5Health and safety
Reviewed on 11th March 2024You have dangerous signage which could lead guests to dead ends
In the event of a fire.
Insufficient direction lineage.
No directions to the single SLOW lift.
Shower control useless .
Not used
Not used
Where else in a small town
Good
No comment necessary
Far too expensive for cheap items supplied.
Service good.
5/5
Reviewed on 11th March 2024Great location with great staff
5/5Lovely hotel, friendly staff and spacious rooms.
Reviewed on 11th March 2024We couldn’t fault our stay whatsoever, the hotel is beautiful. Breakfast was one of the best we’ve had and dinner was just as good.
Room was so spacious, Nespresso machine is a nice touch.
Would definitely return again in the future.
Guinness wasn’t poured correctly however this was minor, otherwise great.
5/5
Reviewed on 11th March 2024Wifi required due to limited 4G data. No issues.
All staff provided excellent service
This stay nice room, a little noisy by road and front of hotel
Good location for work and town
I always eat my evening meal at the hotel, this time in the bar, food is always excellent. The only thing not available is an omelette for breakfast.
Room and hotel very clean
Excellent bar staff even though bar very busy.
4/5Mrs
Reviewed on 11th March 2024Fabulous room , very clean and all amenities were in good working order.
Excellent food and choices.
No enough selection of decent lagers.
5/5Mr Chris S.
Reviewed on 11th March 2024Excellent venue.
Reception was good, bar service and staff good.
Food and service was very good, rooms were very clean and well services.
Overall a very good experience, in fact one of the best hotels visited for many years.
All staff should be congratulated .
4/5Weekend stay
Reviewed on 11th March 2024Overall, good experience.
The sofa beds uncomfortable, dated furniture.
No toilet brush in the bathroom, leaking shower.
5/5Perfect
Reviewed on 10th March 2024Fantastic one night stay . A very relaxing atmosphere with friendly staff. The room was enormous and peaceful at night. Food and drinks were both tasty. Situated in the town centre with parking. Will definitely be back for a longer stay.
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